Shipping and Return Policy

To start a return or exchange, please complete the following steps:

Dear valued customers,

Our goal is to keep our prices as low as possible to make our rugs affordable for our clients. This way, you can buy much better-quality handmade rugs at the lowest price possible. Therefore, we must maintain a low-profit margin, so unfortunately, we cannot offer free shipping on all products. Though you pay for shipping, you still save money on your rug purchases from Beautiful Rugs.

Customers should keep in mind the following points regarding rug purchases:
1. Actual rug sizes may vary a few inches from the size listed on the website.
2. Actual rug colors may vary slightly from the photograph provided on the website.

You may view the most current Terms of Use on our website at any time. By purchasing any rug through the Beautiful Rugs website, you agree to and are legally bound by the following terms and conditions. Please read the terms and conditions carefully.

Beautiful Rugs Shipping and Return Policy

Please read these terms carefully before you complete your purchase. The following terms and conditions are applied to any rug that is purchased through the Beautiful Rug website.
You may return the rug that you purchased at BEAUTIFULRUGS.COM only under the following terms and conditions.
1- You must request a return authorization on the first day of the delivery receipt.
2- You must return our rug within 3 days after you receive it.
3- Our rug must be returned to the same exact condition as it was received by you with no sign of use, stain, or any damage.
4- Due to our low prices, we cannot afford to always offer free shipping. Free shipping is offered promotionally.
5- In case of return, the buyer is responsible for delivery and return shipping charges, including all handling and insurance fees for the full value of the rug, plus a 3.5% service charge fee of the total sale amount.
6—Upon our inspection and approval, the refund, less the 3.5% service charge fee, round-trip shipping charges, handling, and insurance fee, will be credited to the original payment method.
7—We ship your purchase within 3 to 5 working days after payment confirmation. We use UPS or FedEx inside the United States, and for international shipping, we may choose a different carrier.
8- Illinois residents pay 10.25% sales tax for all purchases.
9- In the event the rug is not shipped back to Beautiful Rugs within 3 days, you requested a specific alteration to be made to the rug, or if the rug was damaged while in your care, the sale is considered a final sale without any refund.
10- In case you were not present at the delivery time at the address that you provided us to receive your rug and the shipment was returned back to us, you are fully responsible for round trip shipping charges, handling fees, full insurance fee, and a 3.5% service charge fee.
11- Returns from international buyers are absolutely unacceptable: International purchases are final sales with no exceptions.

All rugs shipped to destinations outside the United States and its territories are absolute final sales, and the international buyer is fully responsible for all shipping charges, handling fees, insurance, and VAT.

Please contact us with any questions or if you need more information about any of our rugs. You may call us at (773) 360-8048 or contact us via email at [email protected]
We hope we can help you to enjoy a pleasant shopping experience at Beautiful Rugs.